We can help with the app. Your clinician handles care.

Email support

Send app support requests to support@tryvialie.com. Include your device model, iOS version, app version, and a short description of what happened. Do not send sensitive photos, prescription documents, or medical records unless support specifically asks for the minimum needed to debug an app issue.

What we can help with

• Using the item shelf, journal, reminders, reports, and exports.
• Understanding local storage and app settings.
• Troubleshooting subscription restore or App Store purchase state.

What we cannot help with

• Choosing, increasing, decreasing, skipping, or timing a dose.
• Diagnosing symptoms or side effects.
• Deciding whether a medication, peptide, vial, source, mixture, or treatment is safe.
• Providing treatment plans, peptide stacks, sourcing, or reconstitution instructions.

If something feels urgent

Vialie is not for emergencies. If you think you may be having a medical emergency or serious reaction, contact emergency services or a licensed clinician immediately.